Relax and Book Now.  Full Refund up to 5 days before arrival

With the continuing uncertainty we are offering free transfer of bookings to either later this year or 2021 or full refund up to 5 days before arrival for any Covid related problem. So you can book with confidence.

Will my insurance cover my holiday if the cancellation is not Covid related?

We strongly advise all our guests to take out insurance cover or pay by credit card (some offer insurance cover in the event of cancellation but check). Should your cancellation be due to any circumstance which is not Covid related we recommend you contact your insurance company or your credit card company. 

What changes have you made to your cleaning methods?

Nikki, Rob and Marie, my excellent housekeeping team are already very proud of the brilliant reviews they get for their state of cleanliness in our properties.

We have done a full Risk Assessment which you can see on our Digital Guest Book and obviously we have had to adapt some of our processes, wear PPE and use much stronger disinfectants and sanitisers. We are stringently following the latest Government guidelines both for the safety of our guests and the team.

To this end we have been accepted as COVID Confident by both Visit England and the AA. We are continuously monitoring the situation and adapting as necessary. There are hand sanitisers outside the properties and sea re using foggers/mist sprays on all our furnishings and carpets.

We would reluctantly ask you to strip all bedding and put into the supplied bags.

What information is there in the properties?

We have had to remove all brochures… but most of the information is available on our personalised Digital Property Guide to which you will be sent a link on booking and Visit Bath website is another good source. We have left some reading matter in the properties but please either take away the paper backs (I have plenty more!) or leave them on the floor so that we can sanitise them for the required 72 hours.

Check in?

For your convenience, we have always offered self check in via key-code anyway so this will continue. You will be sent the key code 7 days prior to arrival. Hand sanitisers will be found either near the key code box or immediately inside the property.

The Government advice is that we should ask you to leave by 9.30 and arrive say 5.00 pm to ensure enough time for sanitising so we reluctantly again ask you to follow that. Nikki will text you to on the day of arrival to advise if you can access earlier so do look out for that.

How do we contact you?

The numbers for Nikki and Ann are available on every piece of communication and in the properties. Delighted to hear from you should you have any problems… but do check in the Digitalsed Guest Book first.

What to do if you don’t feel well either before or during your stay?

Please cancel if you are feeling ill before you come can always rebook with confidence. But if you do feel ill during your stay it is very important that you tell us immediately so we do not put  our housekeeping team at risk in any shape or form.. The Royal United Hospital is the local hospital in Bath should you need it.
Hopefully you will enjoy a carefree stay and Nikki, Rob, Marie and Ann have all done their best to ensure that is the case. But any problems do get in touch.

The Government guidance is:

  • you must inform the accommodation provider immediately
  • immediately self isolate and request a test by calling 119 or online at
  • return home as quickly as possible but only driving if you can do so safely
  • if you cannot avoid using public transport you should continue to self isolate and call 119 for further advice
  • if self-isolating in the accommodation necessitates extending your stay , you can only do this if agree with the accommodation provider
  • the customer will be expected to pay the costs of the extended stay in all but exceptional cirucmstants

Covid 19 in Bath

To date there have been very few cases of infection etc in Bath.  In fact, it is one of the least infected areas in England.  Fingers crossed this continues.

Bath is now open for business following the Government guidelines. The Council has given permission for the cafes and restaurants to have more tables and chairs outside so there is quite a continental atmosphere. All the local pubs are open…best to book but most are very jolly and it is as far as possible, business as usual.

But do relax and have fun!


One of the family team

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